18. Privacy Policy

Information We Collect

Richard Manno & Company, Inc. ("Richard Manno & Company") collects various types of information from all of its customers including visitors to RichardManno.com (the “Site”). Richard Manno & Company’s web server collects general data pertaining to each Site visitor, including the IP address, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of this Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. Richard Manno & Company also collects personally identifiable and transactional information provided by companies and Site visitors that purchase products from the Site. This information includes shipping information, credit cardholder name and card number/expiration date. Richard Manno & Company may also retain the content of the communications that are sent to Richard Manno & Company customer service representatives. This information helps Richard Manno & Company to respond to inquiries regarding this Site.

Use of Information Collected

Richard Manno & Company uses the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. Richard Manno & Company may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose of Richard Manno & Company. Richard Manno & Company may choose to share information with third parties, such as suppliers, financial institutions, and third party service providers, and with any successor to Richard Manno & Company’s interest. Richard Manno & Company may disclose information about any Site visitor in response to subpoenas, investigative requests (with or without subpoena) and other legal process, to exercise Richard Manno & Company’s legal rights and defend against legal claims.

Security Policy

Website Security

Richard Manno & Company Site security is a priority. Richard Manno & Company continually reviews and updates the security methods implemented to protect information transmitted via this Site, including measures to secure and protect all personally identifiable information from loss, misuse, and alteration.

Richard Manno & Company.com uses industry-standard encryption technology to provide for the security of vital information. Our Web site is certified by VeriSign, which verifies that our Web site is authentic and that all transactions are secured by Secure Socket Layer (SSL) encryption.

Richard Manno & Company, however, cannot guarantee that any electronic commerce is totally secure.

Account Security

Richard Manno & Company is dedicated to ensuring that your account remains secure. Learn more about the various ways to protect your Richard Manno & Company.com account:

Keep Your User ID and Password Secure
To enhance your online safety, keep your personal information private:
Never reveal your password to anyone
Change your password periodically

Protect Your Account from Online Fraud Often called “spoofing” or “phishing”, the most current methods of online fraud are fake emails, Web sites and pop-up windows, or any combination of these.

Spoof emails are phony emails, which appear to have originated from a legitimate company. These phony emails ask you to go to a spoof Web site and provide your personal account information. To bait you, often these deceptive emails may allude to an urgent matter concerning your account.

In many cases these is no easy way to determine that you are on a phony Web site because the URL may contain the name of the company it is spoofing. However, if you type, or cut and paste the URL into a new Web browser window and it does not take you to a legitimate Web site, or you get an error message, it was probably just a cover for a fake Web site.

Security Tips:

Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email.

Do not provide your sensitive information by email or phone unless you initiated the contact.

When entering private information, confirm your security by looking for a closed lock at the bottom of the Web page. Click on the lock icon to verify that the security certificate has been issued to Richard Manno & Company.com.

To report a suspicious email that uses Richard Manno & Company’s name, immediately forward it to Contact Us or call Customer Service toll-free at 1-800-858-7424 Monday-Friday, 8 a.m.– 5 p.m., (ET).

Cookies and Other Technology Information

A cookie is a small file stored on your computer by a web site to give you a unique ID (each, a "Cookie"). Richard Manno & Company uses Cookies to track new visitors to this Site and recognize past customers so that Richard Manno & Company may present more personalized content. Cookies are used to assist Richard Manno & Company in customizing Site information. Cookies used by this Site do not contain any personally identifiable information. Richard Manno & Company cannot identify a customer unless that information is provided voluntarily. IMPORTANT NOTE: If you configure your computer to block or erase cookies you may not be able to utilize all features on this Site.

Richard Manno & Company also contracts with a third party data collection and reporting service ("Third Party Service") to collect information regarding Site visitors and their use of this Site. The Third Party Service uses Cookies on Richard Manno & Company’s behalf to collect such information. Richard Manno & Company uses this information to provide Site and service enhancements for customers and Site visitors. The Third Party Service is contractually prohibited from using information obtained in the course of providing these services to Richard Manno & Company in any manner other than solely for Richard Manno & Company’s business purposes. Nevertheless, Richard Manno & Company respects your right to choose whether to be included in the services the Third Party Service provides to Richard Manno & Company. If you would like to opt out of those services completely, please click here.

Unsubscribing from E-Mail Marketing

Each Site visitor can unsubscribe from receiving e-mails containing promotional offers from Richard Manno & Company simply by sending a request indicating such desire to feedback@RichardManno.com.

Links

This Site may be linked to other sites that are not owned, maintained or operated by Richard Manno & Company and not subject to the same Privacy and other Policies. Richard Manno & Company is not responsible of the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and Richard Manno & Company disclaims any liability for links: (i) from another website to this Site, and (ii) to another website from this Site.

Policy Updates

Richard Manno & Company may update this policy from time to time. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. Notice of any material changes in the manner in which Richard Manno & Company handles personally identifiable information under this policy will be provided on the Site.